Snooze Therapy 3D Sleep Eye Mask

Return Policy for Snooze Therapy Products

At Awen Nook, we want you to be completely happy with your purchase. That’s why we offer a 30-day money-back guarantee on all Snooze Therapy orders.

If you are not satisfied with your item, you can request a return within 30 days of receiving your order by contacting us at sales@awennook.co.uk with your order number and reason for return. We will then provide the return instructions and correct return address.

Please note that our business address is not our return address. Items sent back without first requesting a return will not be accepted, and customers are responsible for ensuring items are sent to the correct return location.

To be eligible for a refund, items must be returned in their original condition, including packaging and any accessories. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit.

Once your return has been received and approved, we will process your refund within 7 working days. Depending on your payment provider, it may take a further 3–5 business days for the funds to appear in your account.

If your item is faulty, damaged, or incorrect, please contact us straight away so we can resolve the issue and cover return costs where applicable.

For customers in the EU, you may also be entitled to a 14-day cooling-off period under local consumer law. However, Awen Nook offers a 30-day returns window as standard for added flexibility.