Shipping policy

Order Processing

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Times

Delivery times may vary depending on the product and delivery location.

Estimated delivery times:

UK Orders: 2–7 business days
Larger wellness furniture & sauna products: 5–14 business days

Please note that delivery estimates are provided as a guide and may occasionally vary during busy periods.

Multiple Shipments

As Awen Nook curates products from a range of trusted wellness partners, some orders may arrive in separate packages depending on the items purchased.

You will receive tracking updates for each shipment where available.

Tracking Information

Tracking details will be provided once your order has been dispatched.

If you have not received tracking information within a few business days of placing your order, please contact us and we’ll be happy to help.

Delivery Delays

While we do our best to ensure timely delivery, occasional delays may occur due to courier disruptions, high demand periods, or circumstances outside our control.

We appreciate your patience and understanding.