Shipping policy
At Awen Nook, we work with a carefully selected network of trusted UK brands and suppliers. To ensure the quickest and most efficient delivery, orders are shipped directly by the relevant supplier.
Processing times, delivery methods and shipping charges vary depending on the brand and products ordered. The tables below summarise the estimated delivery information for each supplier. The shipping options and costs shown at checkout will always apply if they differ from the estimates below.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
| Brand / Supplier | Shipping Cost | Estimated Delivery Time | Notes |
|---|---|---|---|
|
FLOE Fitness, Eso World |
Free UK shipping | 2–4 working days | You will receive a confirmation email once your order has been shipped. |
| Brand / Supplier | Shipping Cost | Estimated Delivery Time | Delivery Information |
|---|---|---|---|
| Peak Health & Fitness, Fitness (including WaveSpa, Fonteyn Spas, H2O Hot Tubs, Infraredi and all saunas and hot tubs not otherwise specified) | Orders under £250: £20 Orders £250 and over: Free |
2–10 working days* | Large items may be delivered by pallet or specialist courier. Some products offer optional delivery and positioning services. Delivery method and any additional charges are shown on the relevant product page before purchase. |
*Some oversized or made-to-order products may require longer delivery times. Where applicable, this will be stated on the product page.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| DreamSilk | Royal Mail Special Delivery | £6.75 | Next working day (by 1pm) |
| Royal Mail Tracked 24 & Signed | From £4.85 | 1 working day | |
| Royal Mail Tracked 48 | From £3.00 | 2 working days | |
| Royal Mail 1st Class | From £1.50 Free on orders over £35 |
1–2 working days | |
| Royal Mail 2nd Class | From £1.00 | 3–4 working days |
Orders are typically dispatched within 24 hours from DreamSilk's UK warehouse. Shipping options and costs displayed at checkout are determined by the supplier.
| Brand / Supplier | Delivery Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Wise Galleria, Homcom | Large Furniture Delivery | Free (UK Mainland) | 2–4 working days* (Ground floor delivery) |
| Parcel Courier | Free (UK Mainland) | Up to 3 working days (Tracked) | |
| Standard Pallet Delivery | Free (UK Mainland) | Up to 10 working days (Kerbside delivery) | |
| Premium Fast Pallet | Free (UK Mainland) | Up to 3 working days (Kerbside delivery) |
*Deliveries to remote areas including Cornwall, Devon, Northumberland, Cumbria and parts of Scotland may take up to 20 working days. Delivery is available to UK mainland addresses only. Delivery is not available to the following postcodes: BT, GY, HS, IM, IV, JE, KA27–28, KW, PA, PH, PO30–41 and ZE.
| Brand / Supplier | Shipping Cost | Estimated Delivery | Delivery Information |
|---|---|---|---|
| LyfeFocus | Free | Next working day | Free next working day delivery on all UK orders. |
| Brand / Supplier | Product / Service | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Brightr | Mattresses – Standard Delivery | Free | 2–3 business days |
| Mattresses – Comfort Delivery (Room of Choice) | £39.90 | 5–7 business days | |
| Mattresses – Premium Delivery (Room of Choice + Old Mattress Removal) | £59.90 | 5–7 business days | |
| Mattress Next Business Day Upgrade | Additional charge shown at checkout | Next business day, where available | |
| Mattress Toppers | Free | Next working day | |
| Orders under £39.90 – Standard 48-Hour Delivery | £5.99 | Within 48 hours | |
| Orders under £39.90 – Next Day Delivery | £9.99 | Next working day |
Delivery options and costs are shown at checkout before purchase. Next business day delivery may depend on product availability, order cut-off times and delivery area. Additional charges may apply to remote areas.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Aromantic UK | Free UK Mainland Delivery (Orders over £50 ex. VAT) | Free | Dispatched within 1–3 working days, then delivered via a 48-hour service |
| Royal Mail 48 Tracked | From £4.50 + VAT | Dispatched within 1–3 working days, then 48-hour delivery | |
| Royal Mail 24 Tracked | From £6.50–£7.50 + VAT | Dispatched within 1–3 working days, then 24-hour delivery | |
| UK Courier (APC / Parcelforce) | From £7.90 + VAT | Dispatched within 1–3 working days, then next working day delivery | |
| DHL Domestic Express | From £10.00 + VAT | Dispatched within 1–3 working days |
Orders are typically dispatched within 1–3 working days (excluding weekends and Bank Holidays). Delivery times apply from the date of dispatch, not from the date the order is placed. During busy periods, dispatch may take longer. Shipping charges for orders under £50 (excluding VAT) are calculated based on the weight of the order.
| Brand / Supplier | Order Value / Weight | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| High Teas | Orders under 250g | £1.95 | 1–2 working days (Royal Mail 24/48) |
| Orders over 250g and under £30 | £3.85 | 1–2 working days (Royal Mail 24/48) | |
| Orders over £30 | Free | 1–2 working days (Royal Mail 24/48) |
Orders are shipped via Royal Mail 24/48. Delivery is typically within 1–2 working days. International shipping is available separately at a flat rate of £15 via a tracked and signed service.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Doctor Seaweed | Standard UK Delivery | Calculated at checkout | 3–5 working days |
| UK Orders Over £30 | Free | 3–5 working days |
Orders are typically dispatched within 24 hours (Monday–Friday). UK mainland deliveries are sent via Evri, while deliveries to the Highlands, Islands and overseas locations are shipped via Royal Mail. Shipping costs for orders under £30 are calculated automatically at checkout based on the order value and/or parcel weight.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Camellios | Standard Tracked | Free on orders over £30 | Dispatched within 1–2 working days, then 2 working day tracked delivery |
| Express Next Day | £3.85 | Dispatched within 1–2 working days, then next working day delivery |
Orders are processed within 1–2 working days (excluding weekends and public holidays). Delivery times apply after dispatch.
| Brand / Supplier | Delivery Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Fuji Health | Kerbside Delivery (Mainland UK) | Free | 5–10 working days |
| 2-Man Delivery (Room of Choice) | £50.00 | 5–10 working days | |
| Designated Time Slot (AM, PM, Evening or Saturday) | £75.00 | 5–10 working days | |
| Ireland & Northern Ireland | £150.00 | 5–10 working days (subject to customs clearance) |
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| FatStick | Standard Delivery (Orders under £100) | £4.49 | 2–4 working days |
| Express Delivery (Orders under £100) | £7.49 | 1–2 working days | |
| Orders £100 and over | Free | 2–4 working days |
Orders are typically dispatched on the next working day. Delivery options and costs are confirmed at checkout.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| KYMIRA | UK Standard Delivery | £3.50 (Free on orders over £50) | 3–5 working days |
| UK Next Day Delivery | £7.50 (Free on orders over £100) | Next working day* |
Orders are typically processed within 24 hours (Monday–Friday). Next working day orders must be placed before 1:00pm (GMT). Standard delivery is sent via Royal Mail.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| SMUG | Standard Delivery | £1.99 | 3–6 working days |
| Tracked Delivery | £3.99 | 2–3 working days | |
| Orders over £30 | Free | 3–6 working days |
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Kloris | Standard Delivery | Calculated at checkout | 2–3 working days (Royal Mail 48 / First Class) |
| Express Delivery | Calculated at checkout | Next working day* (Royal Mail 24) |
Orders placed before 3:00pm (Monday–Friday) are usually dispatched the same working day. Express orders placed before 1:00pm (Monday–Friday) are typically delivered the next working day, although this is not guaranteed. Shipping charges are displayed at checkout.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| MAMU DREAM | UK Standard Delivery | £3.99 | 3–5 working days* |
| Orders over £50 | Free | 3–5 working days* |
Orders are typically processed and dispatched within 3–5 working days (Monday–Friday, excluding the day the order is placed). Delivery services are subject to availability. Delivery to BFPO/RAF addresses is not currently available.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| KOVE | 2 Working Days Delivery | Free | 2 working days* |
| Saturday Delivery (8:00am – 1:00pm) | £70.00 | Next available Saturday* |
*Orders must be placed and paid for by 3:00pm (Monday–Friday) to qualify for next working day dispatch. Large items are delivered on a kerbside-only basis. Drivers are unable to bring items indoors, unpack products or carry out installation.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Smalls Merino | Royal Mail Tracked 48 | £4.95 | 2 working days |
| Royal Mail Tracked 24 | £5.95 | 1 working day |
UK mainland orders are shipped via Royal Mail's fully tracked delivery services. Tracking details are provided once your order has been dispatched.
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Snooze Therapy | UK Express Shipping | Free | 1–2 working days* |
UK orders are delivered using a range of trusted carriers, including Royal Mail, Amazon Shipping and DPD.
Multiple Shipments
As Awen Nook curates products from a range of trusted wellness partners, some orders may arrive in separate packages depending on the items purchased.
You will receive tracking updates for each shipment where available.
Tracking Information
Tracking details will be provided once your order has been dispatched.
If you have not received tracking information within a few business days of placing your order, please contact us and we’ll be happy to help.
Delivery Delays
While we do our best to ensure timely delivery, occasional delays may occur due to courier disruptions, high demand periods, or circumstances outside our control.
We appreciate your patience and understanding.
Questions
If you have any questions regarding your order or delivery, please contact us at: