Shipping policy
At Awen Nook, we work with a carefully selected network of trusted UK brands and suppliers. To ensure the quickest and most efficient delivery, orders are shipped directly by the relevant supplier.
Processing times, delivery methods and shipping charges vary depending on the brand and products ordered. The tables below summarise the estimated delivery information for each supplier. The shipping options and costs shown at checkout will always apply if they differ from the estimates below.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Open Box / EX-DEMO products are shipped next working day at a fixed UK shipping rate of £3.50.
| Brand / Supplier | Shipping Cost | Estimated Delivery Time |
|---|---|---|
|
FLOE Fitness, ThermoLab Eso World, LyfeFocus, Snooze Therapy |
Free UK shipping | 2–4 working days |
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| DreamSilk | Royal Mail 1st Class | From £1.50 Free on orders over £35 |
Orders are typically dispatched within 24 hours from DreamSilk's UK warehouse. Shipping options and costs displayed at checkout are determined by the supplier.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| MAMU DREAM | UK Standard Delivery | £3.99 |
| Orders over £50 | Free |
Orders are typically processed and dispatched within 3–5 working days (Monday–Friday, excluding the day the order is placed). Delivery services are subject to availability. Delivery to BFPO/RAF addresses is not currently available.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| Aromantic UK | Free UK Mainland Delivery (Orders over £50 ex. VAT) | Free |
| Royal Mail 48 Tracked | £4.50 |
Orders are typically dispatched within 1–3 working days (excluding weekends and Bank Holidays). Delivery times apply from the date of dispatch, not from the date the order is placed. During busy periods, dispatch may take longer. Shipping charges for orders under £50 (excluding VAT) are calculated based on the weight of the order.
| Brand / Supplier | Order Value / Weight | Shipping Cost |
|---|---|---|
| High Teas | Orders under 250g | £1.95 |
| Orders over 250g and under £30 | £3.85 | |
| Orders over £30 | Free |
Orders are shipped via Royal Mail 24/48. Delivery is typically within 1–2 working days. International shipping is available separately at a flat rate of £15 via a tracked and signed service.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| Camellios | Standard Tracked | Free on orders over £30 |
| Express Next Day | £3.85 |
Orders are processed within 1–2 working days (excluding weekends and public holidays). Delivery times apply after dispatch.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| FatStick | Standard Delivery (Orders under £100) | £4.49 |
| Express Delivery (Orders under £100) | £7.49 | |
| Orders £100 and over | Free |
Orders are typically dispatched on the next working day. Delivery options and costs are confirmed at checkout.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| KYMIRA | UK Standard Delivery | £3.50 (Free on orders over £50) |
| UK Next Day Delivery | £7.50 (Free on orders over £100) |
Orders are typically processed within 24 hours (Monday–Friday). Next working day orders must be placed before 1:00pm (GMT). Standard delivery is sent via Royal Mail.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| SMUG | Standard Delivery | £1.99 |
| Tracked Delivery | £3.99 | |
| Orders over £30 | Free |
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| Smalls Merino | Royal Mail Tracked 48 | £4.95 |
| Royal Mail Tracked 24 | £5.95 |
UK mainland orders are shipped via Royal Mail's fully tracked delivery services. Tracking details are provided once your order has been dispatched.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| Doctor Seaweed | Standard UK Delivery | Calculated at checkout |
| UK Orders Over £30 | Free |
Orders are typically dispatched within 24 hours (Monday–Friday). UK mainland deliveries are sent via Evri, while deliveries to the Highlands, Islands and overseas locations are shipped via Royal Mail. Shipping costs for orders under £30 are calculated automatically at checkout based on the order value and/or parcel weight.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| Kloris | Standard Delivery | Calculated at checkout. |
Orders placed before 3:00pm (Monday–Friday) are usually dispatched the same working day. Express orders placed before 1:00pm (Monday–Friday) are typically delivered the next working day, although this is not guaranteed. Shipping charges are displayed at checkout.
| Brand / Supplier | Shipping Method | Shipping Cost |
|---|---|---|
| Koero | Standard Delivery | 4.49 |
| Orders over £50 | FREE |
| Brand / Supplier | Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| KOVE | 2 Working Days Delivery | Free | 2 working days* |
*Orders must be placed and paid for by 3:00pm (Monday–Friday) to qualify for next working day dispatch. Large items are delivered on a kerbside-only basis. Drivers are unable to bring items indoors, unpack products or carry out installation.
Multiple Shipments
As Awen Nook curates products from a range of trusted wellness partners, some orders may arrive in separate packages depending on the items purchased.
You will receive tracking updates for each shipment where available.
Tracking Information
Tracking details will be provided once your order has been dispatched.
If you have not received tracking information within a few business days of placing your order, please contact us and we’ll be happy to help.
Delivery Delays
While we do our best to ensure timely delivery, occasional delays may occur due to courier disruptions, high demand periods, or circumstances outside our control.
We appreciate your patience and understanding.
Questions
If you have any questions regarding your order or delivery, please contact us at: