MAMU Dream Luxury Pure Cashmere Robe in Silver Grey

Return Policy for MAMU Dream

We hope you love your Mamu purchase. But if something isn’t quite right, returning it is easy.

We recommend posting at a location that can weigh your parcel and provide a proof of postage receipt. If organising your own postage use a service that can provide an appropriate level of tracking/ insurance.

Please keep hold of your proof of postage until your return has been completed.

You have 14 days from the date you receive your order to return items.
Please allow up to 14 days for processing once we receive your return.

Returns are charged at £3.50, the cost will be deducted from your refund.

To be eligible for a refund, items must be:

• In original condition with tags attached
• Free from makeup marks, perfume, or signs of wear
• Unworn, unwashed, and in resellable condition

How to Return UK Orders:

Send us an email at sales@awennook.co.uk with the following information:

1. Your order number and details.
2. The item(s) name to return
3. The reason for the return.

Please repack your item securely.

Important:

• Our warehouse does not accept in-person drop-offs.

Refunds & Exchanges

• Refunds will be issued to the original payment method within two business days of processing. Bank processing times may vary.
• Exchanges are not available at this time. Please return your item and place a new order.

Faulty Items
If you receive a faulty item, email us at info@awennook.co.uk with your order number and photos of the issue. We’ll aim to respond within three working days and arrange a resolution.