KOVE Outdoor Barrel Sauna – 5–6 Person Garden Sauna with 6kW Heater

KOVE Refund Policy

KOVE products can be returned within 30 days of delivery, provided they are unused, unopened and returned in their original packaging.

If you need help with a return, damaged item or warranty support, please contact sales@awennook.co.uk.

30-Day Money-Back Guarantee

If you change your mind, unused and unopened KOVE products may be returned within 30 days of delivery.

Return shipping costs are the customer’s responsibility unless otherwise agreed. If the original packaging has been lost or discarded, KOVE may still accept the return, but a 20% restocking fee may apply.

How to Return Your Product

Before returning any item, please contact sales@awennook.co.uk with:

• Your order number
• The reason for your return

Products should be packaged securely and returned using a tracked courier service. Please keep proof of postage.

For larger products, pallet deliveries or saunas, KOVE will confirm the correct return procedure.

Return Timeframe

Once the return has been approved, the item should be shipped back within 14 days.

Refund Processing

Returned products are inspected on arrival to confirm they are unused and in acceptable condition.

Approved refunds are normally processed within 1 working day of inspection, although bank or payment provider processing times may vary.

Items That Cannot Be Returned

KOVE products usually cannot be returned if they have been used, installed, powered on, opened, made to order or specially ordered.

Products Damaged in Transit

If a KOVE product arrives damaged, please report it as soon as possible, ideally within 24 hours of delivery.

Please include clear photographs of the product and packaging so the issue can be reviewed quickly.

Used Products & Exceptional Circumstances

Used products cannot normally be returned. However, exceptional circumstances may be reviewed on a case-by-case basis.

Bundle Purchases

Returning an entire bundle qualifies for a refund, subject to the conditions above.

Returning only part of a bundle will result in a partial refund based on the products returned.

KOVE Manufacturer’s Warranty

KOVE products are covered by a 2-year manufacturer’s warranty against manufacturing defects, provided they have been installed, used and maintained correctly.

Warranty support may include repair, replacement parts, product replacement or another suitable resolution depending on the product and fault.

The KOVE manufacturer’s warranty is provided in addition to your statutory rights under UK consumer law.

Warranty Support

If you believe a KOVE product has developed a manufacturing fault, please contact sales@awennook.co.uk before arranging any repairs.

Please include your order number, a description of the fault, photographs or videos where appropriate, and the product serial number if available.