Returns for Ancient Wisdom Products

Inspecting Your Order

Please inspect your order as soon as possible after delivery. If you notice any issues, let us know within the timeframes below so we can resolve the matter quickly.

Damaged, Faulty, Missing or Incorrect Items

If your order arrives damaged, faulty, incomplete or you receive the wrong item, please contact us within 3 business days of delivery, or within 1 business day of discovering the issue, whichever comes first, and no later than 7 calendar days after delivery.

To help us process your claim, please include:

Your order number
The product name or item code
The quantity affected
A brief description of the issue
Clear photographs of the product, packaging and any damage where applicable

Claims for visible transit damage reported outside these timeframes may not be accepted.

Orders That Have Not Arrived

If your order has not arrived within 10 business days of the estimated delivery date, please contact us as soon as possible.

Non-delivery claims must be submitted within 21 days of dispatch, as carriers may not investigate missing parcels after this period.

Manufacturing Faults

If a manufacturing fault becomes apparent after delivery, please notify us within:

5 business days of discovering the fault, and
6 months of receiving your order.

This does not cover issues resulting from misuse, accidental damage, normal wear and tear, improper storage or unauthorised modifications.

Photographs & Returns

In many cases, photographs are enough for us to assess your claim and a return will not be necessary.

If we do need the item returned, we'll provide full return instructions. Please do not send products back without contacting us first, as unauthorised returns may not be accepted.

Refunds, Replacements & Repairs

Where a claim is approved, we'll provide the most appropriate solution, which may include:

A replacement product
A repair (where appropriate)
A full or partial refund to your original payment method

If a return is required, refunds will be processed once the item has been received and inspected. Please allow up to 14 working days for your return to be processed.

Changed Your Mind?

As many Ancient Wisdom products are supplied directly from our specialist supplier, returns for unwanted items are accepted only where authorised in advance.

Where approved, products must be:

Reported within 7 calendar days of delivery
Unused and unopened
Returned in their original packaging
In a resaleable condition

Unless the item is faulty or supplied incorrectly, return postage costs are the responsibility of the customer.

Hygiene & Personal Care Products

For hygiene reasons, we cannot accept returns of the following items unless they are faulty:

Earrings
Cosmetics
Personal care products
Sealed hygiene products that have been opened

Third-Party Delivery Services

If you arrange for your order to be delivered to a freight forwarder, consolidation centre, marketplace warehouse or other third-party logistics provider, our responsibility ends once the order has been delivered to the address provided at checkout.